• Location: Singapore
  • Salary: S$4500 - S$5500 per month
  • Technology: Java Jobs
  • Job Type: Permanent
  • Date Posted: 23rd Dec, 2019
  • Reference: 200040
The Client

* My client is one of the fastest growing IT Consulting Firms in Singapore. As part of its ongoing commitment to grow the business, they are now sourcing for a Lead Application Support to lead the application support team & ensure smooth operations if the systems. The successful candidate can look forward to a rewarding career with a comprehensive remuneration package. To build & deliver cutting-edge applications & ensure the smooth running of them for the clients.

Responsibilities

Your core responsibility of this role :

* Lead and run 24/7/365 shift level 1 application support team for applications and systems
* Train the team members on the application logic/usage, interfaces and features.
* Resolve critical system issues - Basic programming would be a PLUS
* Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately
* Conduct application testing, support client application testing, and collect and summarize test result
* Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required
* Train users on applications and help them resolve application issues
* Liaise closely with business users
* Handle escalations and manage client expectations on an ongoing basis
* Lead the improvement of service & change processes, procedures and outcomes, in alignment to ITIL practices
* Enhance and debug application code if necessary



Successful Applicants

The ideal candidate should have the following attributes:

* Bachelor's Degree in Computer Science, Engineering
* Strong Knowledge and experience in Web based applications / architecture
* Basic experience with programming languages - Java, C#, HTML, etc
* Strong analysis, research, investigation and evaluation skills, with a structured approach to problem solving
* Excellent interpersonal skills, team player
* Comfortable working directly with end users
* 24/7/365 operation
* Understanding of IT industry working practices / methodologies - ITIL Foundation Certification is desirable



Actions to take

* To apply for this position, please send your updated CV to me, Sarah Yang at s.yang@pearsonfrank.com. We regret that only successful shortlisted applicants will be contracted.
* EA License Number: 11C3017
* EA Personnel Number: R1768390

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